How ClearDesk runs

ClearDesk runs a five-step decision flow on every incoming message. It is decision-support: answers are logged, and uncertain cases become human tickets.

1. Connect — Drop the widget on your site or forward your support inbox; every new message lands in one shared desk.
2. Understand — Language is detected automatically (10 languages incl. Arabic / RTL). Intent and risk are scored transparently.
3. Answer — Routine questions are answered from your knowledge base, in the customer’s own language, with citations you can audit.
4. Hand off — Unsure cases open a ticket for a human on the next business day — a documented handoff, not a silent failure.
5. Learn — Every answer and handoff is logged, so you can refine the KB and watch quality improve.

Every decision carries its signals and scores, so the flow stays auditable.